Returns & Exchanges
At Pendantify, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether you need a different style or a full refund, our team is committed to making the process as smooth as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original jewelry box and include all certificates of authenticity or promotional materials provided.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality assurance team inspects the returned item, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing